Matches & dates

How matching works and what happens next.

How does Sarx decide who I'm matched with?

From what you wrote about yourself, compared with what other people wrote — not from a swipe count. Then the practical filters: the same campus, close enough to meet, and both of you wanting to meet someone like the other.

Why don't I have any matches yet?

The usual reasons:

  • You haven't asked yet. Matches come when you tap Find my match on Discover.
  • Matching opens campus by campus, so your campus may not be matching yet.
  • You turned off Show me on Discover.
  • Location is off for Sarx, so the app doesn't know which area you're in.
  • Your profile isn't finished — the app needs your basics, your answers and a photo before you can be matched.

Why does Sarx need my location?

To match you with people close enough to actually meet. When you turn it on, the app sends one rough fix — an area about a kilometre across — and the exact coordinates are not stored. Nobody you're matched with ever sees where you are; at most they see a distance band.

Without location, Sarx can't place you, so you can't be matched.

How do I get a match?

Tap Find my match on Discover. Sarx looks for the best person for you who's free to be matched, and when it finds them you'll see It's a match. If nobody fits right now, it keeps looking for you — you can cancel while it searches.

You get a few requests a day. The card shows how many you have left and when they reset (1 pm Eastern). A request that finds nobody doesn't use one up. You're never introduced to the same person twice.

What happens after I match?

You'll both see the match — each other's photos and what you matched on — and can tap Start Chatting. From there, the point is a first date at one of the Sarx venues on your campus, where a table for two is held. Neither of you learns where the other is; the only place either of you is told about is the venue.

Who pays for the first date?

On a newly opened campus, Sarx pays up to $200 of the bill at the venue, for whatever you order from its normal menu. Anything past that is settled with the venue as on any other night. That launch programme is limited on each campus, and once it's used, couples pay for themselves.

What if my date doesn't show up?

A no-show is recorded against the pair, and the two of you go on a cooldown, so it can't simply happen again the next evening. If someone doesn't turn up repeatedly, it counts against their account.

To tell us, open your conversation, tap Report and choose Didn't show up. If anything about it worries you, write to us as well.

How do messages work?

Everything is in the Messages tab: new matches at the top, then your chats, with older ones folded under Past. The tab's badge is the number of conversations with something unread.

Say hello soon — a new match that nobody writes to doesn't stay open forever. If a message shows Not sent, tap Retry; it won't be sent twice.

Didn't answer it?

Write to us. A person reads every request and replies to the address you give.

Contact support